Privacy Policy

This Privacy Policy explains how Cilia 3D Prints uses personal information when you browse the website, contact us or place an order.

Who is responsible for your information?

Steve Cilia trading as Cilia 3D Prints
Misrah il-Qalbiena Maltin, Malta
Email: steve@cilia3dprints.store
Phone: +356 7770 2004

Information we may collect

Depending on how you use the store, we may process your name, email address, telephone number, billing and delivery addresses, order contents, product configuration choices, order history, payment status, shipping and tracking information, messages you send to us, IP address and technical/security logs.

How we use information

We use personal information where necessary to process and fulfil orders, take or confirm payment, arrange delivery or collection, provide tracking, communicate about an order, provide customer support, prevent fraud and misuse, operate and secure the website, and comply with accounting, tax and other legal obligations.

We may also send a review request relating to a completed purchase. Optional marketing will only be sent where we have an appropriate legal basis and, where required, your consent.

Payments

Payments are handled by payment providers such as PayPal. Cilia 3D Prints does not directly store complete debit or credit card numbers.

Who information may be shared with

Where necessary to operate the store, limited information may be shared with service providers such as payment processors, delivery providers, transactional email providers, website hosting/software providers and security providers. We only share information reasonably necessary for the relevant service.

How long information is kept

Order, accounting and transaction records are kept for the period required by applicable legal and tax obligations. Other information is kept only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Cookies

The website uses cookies and similar technologies required for functions such as the shopping cart, checkout, payment processing, login sessions and security. Non-essential analytics or marketing technologies will only be used where the required consent has been obtained.

Your rights

Subject to applicable data-protection law, you may have rights including access to your personal information, correction, erasure, restriction, objection and data portability. You may also lodge a complaint with the Office of the Information and Data Protection Commissioner in Malta.

Contact

For privacy questions or to exercise a data-protection right, contact steve@cilia3dprints.store.